FAQ - Yea! Mama Experiential Catering
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sales@yeamama.com.sg

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FAQ

FAQ

Menu and Pricing

Is Yea! Mama Catering Halal-Certified?

Yes, we’re happy to inform you that Yea! Mama Experiential Catering is Halal-Certified! You may view our certification here

Are there any GST charges?

Yes. All prices are subject to prevailing GST. Please be advised that GST prices beginning January 2024 will change from 8% to 9%. 

How much food should I order?

We suggest placing your order based on the number of guests you have invited, and it's recommended to add approximately 10% extra as a buffer in case of higher consumption. It's important to consider that some guests may consume more than the originally estimated food portions. 

Disclaimer: Please note that the provided recommendation is a general guideline, and individual consumption may vary. Factors such as personal preferences, dietary restrictions, and appetite can influence the amount of food needed. Additionally, our add-on policy allows for an increase in the number of guests in increments of 5 to ensure sufficient catering.

What is the difference between buffet and mini buffet?

Our Buffet Catering menus are designed for larger gatherings and events. The food is served hot in food warmers and presented on fully dressed and skirted tables. We provide a complete set-up that includes basic centrepieces or decorations, as well as a full set of biodegradable disposable cutlery, napkins, and cups. The minimum order quantity (MOQ) for our Buffet Catering starts from 30 pax.

 

On the other hand, our mini buffet option is ideal for smaller gatherings or more intimate events. The food is conveniently packed in lightweight, microwavable containers to ensure easy handling and reheating. To maintain the optimal temperature of the food, we pack the containers in thermal bags. The MOQ for our mini buffet starts from 10 pax, allowing you to enjoy our catering services even for smaller groups.

Orders

How much advance notice is required for placing an order?

We recommend placing your order at least 72 hours in advance to ensure availability and proper preparation.

 

However, we understand that sometimes events come up unexpectedly, so please contact our sales team to discuss the possibilities, even for last-minute orders.

How do I know if my online order went through?

  • Once you have submitted the online order, you will receive an email notification.
  • Please note that booking is not confirmed until our sales staff confirms with you in the next 24 hours. 
  • Your catering consultant will contact you again within 2 working days to confirm your preferred delivery time.

Can I modify my order?

Upon confirmation, no change in menu is allowed. However, we allow you to increase no. of pax but it has to be informed 2 working days in advance to event date, subject to availability of ingredients. Please email all requests to sales@yeamama.com.sg

Are cutleries provided?

Yes, set of disposable biodegradable wares will be provided.

delivery and collection

How much is the delivery fee?

We offer catering services with varying delivery fees depending on the type of service you choose. Kindly find our current rates below:

Non-Holiday Rates:

  • Mini Buffet, Mini Party Set, Bento Set Meals, $40 ($43.60 w/GST)
  • Buffet Menu Packages: $75.00 ($81.75 w/GST)
  • Full Day Seminar Packages: $180 ($196.20 w/GST)
  • Half Day Seminar Packages: $140 ($152.60 w/GST)
  • Full Day Seminar Bento: $120 ($130.80 w/GST)
  • Half Day Seminar Bento: $80 ($87.20 w/GST)
  • For deliveries to postal codes of 62, 63, and 09, there will be an additional $50.00 ($54.50 w/ GST) charge.

Please let us know which service you are interested in so we can assist you further.

What is the timeline for collecting the buffet warmers and other decorations?

We typically collect the buffet warmers and other decorations approximately 3 hours after the scheduled set-up time. This allows ample time for your event to conclude and for your guests to enjoy the catering services provided. Our team will coordinate with you to ensure a smooth collection process and to finalize any necessary arrangements.

Should you wish to extend the collection time, it will be $20 ($21.80 w/ GST) per succeeding hour. For collection time beyond 10 PM, there will be a $50 ($54.50 w/ GST) surcharge.

Can I self-collect my order?

Certainly! We offer self-collection as an option for mini buffet and bento orders. If you prefer to pick up your order yourself, just let our friendly sales team know, and they will be happy to assist you with the arrangements.

 

Disclaimer: We kindly remind you that when choosing self-collection, the responsibility for the safe transportation and handling of the food lies with you. While we take every precaution to ensure proper packaging, any spillage or damage that may occur during self-transportation is not the liability of our catering company. To ensure a smooth and enjoyable experience, we recommend securely packaging the food and taking necessary precautions during transit. Our team will provide you with guidance on how to best safeguard your order.

Do you deliver on Public Holidays?

Yes, we provide delivery services on Public Holidays. We understand that events and celebrations can take place on these special occasions, and our catering company is committed to serving you even on Public Holidays.

 

However, please note that additional charges may apply for deliveries on Public Holidays, as they often involve extra logistics and resources.

Which locations do you deliver to?

 We deliver island-wide in Singapore.

Do you deliver to venues without lift landing?

Additional charge of S$50.00 ($54.50 w/ GST) per level will be imposed on customer for location that is not at lift landing level.

Buffet Set Up

How long does set up take?

The set-up process typically takes approximately 45 minutes from the time of our arrival at the designated event venue.

However, please note that the actual duration may vary depending on the size of the event, complexity of the setup, and any specific requirements discussed during the ordering process. Our experienced team will work efficiently to ensure a timely and professional setup.

How much space is required for your buffet table set-up?

Each table measures  2.5 feet by 4 feet  (rectangular table). The number of tables allocated will be based on the number of guests ordered. In normal circumstances, a total of 2-3 tables will be allocated per buffet, resulting in a total space requirement of approximately 8 feet by 2.5 feet.

Disclaimer: Please note that the space requirement mentioned above is an estimate based on our standard table size and allocation. The actual space required may vary depending on the specific setup, additional decorations, and the layout of the venue. It is important to provide accurate information about the event venue and any space constraints during the ordering process. Our team will work closely with you to determine the most suitable setup and ensure it fits within the available space.

Do you have tables and stools available for rent?

Yes, we do provide rental services for tables and stools. If you require additional seating or table for your event, please contact our sales team. They will provide you with more information regarding our rental equipment options, availability, and pricing.

 

Please note that there is a standard surcharge of $120 for the delivery of rental equipment. This surcharge covers the transportation and set-up of the rented tables and stools at your specified location. Our sales team will provide you with further details on the delivery process and any additional fees that may be applicable based on your specific requirements.

Payment

Are there any GST charges?

Yes. All prices are subject to prevailing GST. Please be advised that GST prices beginning January 2024 will change from 8% to 9%. 

What are the payment modes accepted?

Yea! Mama Catering offers the following payment options:

 

General Payment:

1. PayNow: You can make payment conveniently through PayNow.
2. Credit Card/Debit Card: We accept Visa, Mastercard, and AMEX for online payments.
3. Atome: Enjoy the flexibility of paying in 3 monthly instalments through Atome.

 

For corporate orders:

1. Cheque upon delivery: Corporate orders can be paid by cheque upon delivery. Please ensure that cheques are crossed and made payable to "Curate Kitchen Pte Ltd" only.

2. Credit Terms: Credit terms are available for corporate orders, subject to approval of the application.

 

Please note the following payment requirements:

1. Full payment is required at least 2 working days prior to the scheduled event.
2. For self-collection orders and deliveries to non-residential addresses, full payment must be made in advance.

 

Disclaimer: The accepted payment methods and terms may vary. It is advisable to check with Yea! Mama for the latest information on payment options and requirements.

What is 30 day credit terms?

We offer 30-day credit terms to our catering business partners, allowing them to make purchases and settle the payment within 30 days from the date of the invoice. This arrangement provides flexibility and convenience for our valued partners. To apply for 30-day credit terms, please reach out to our friendly sales team who will guide you through the process.

 

Disclaimer: Please note that the availability of 30-day credit terms is subject to approval and may be based on factors such as creditworthiness and business history. We encourage interested parties to contact our sales team for detailed information and eligibility criteria.

Refunds and Cancellation Policy

What is your cancellation policy?

Please be advised that in the event of a refund, a 5% administration fee will not be refunded. This fee covers the cost of processing the original transaction and is non-refundable.

Refunds are subjected to approval by the management. We reserve the right to reject any refund with appropriate reason

  • If more than 72 hrs – 100% Refund (minus  5% admin fee)
  • If within 72 hrs – 50% Refund (minus  5% admin fee)
  • If within 24 hrs before the event – No refund

What is your refund policy?

Please be advised that in the event of a refund, a 5% administration fee will not be refunded. This fee covers the cost of processing the original transaction and is non-refundable.

Refunds are subjected to approval by the management. We reserve the right to reject any refund with appropriate reason.